Frequently Asked Questions
Answers to the questions we get asked most about orders, payments, certification and your account. Can't find what you're looking for? Reach out to our support team.
General
Emirates Minting Factory LLC is a UAE-based precious metals company specializing in the minting, refining and sale of certified gold and silver bars and coins.
Our facility and showroom are located in Dubai, United Arab Emirates. Exact address and contact details are available on our Contact Us page.
Orders & Shipping
Orders within the UAE are typically delivered within 2-4 business days. International delivery times vary by destination and are shown at checkout.
Yes, we ship to a number of countries worldwide. Available destinations and shipping costs are calculated automatically during checkout.
Once your order is dispatched, you will receive a tracking link by email. You can also view order status anytime from My Account > Orders.
Payments
We accept major credit and debit cards, bank transfers, and select local payment methods. All available options are shown at checkout.
Yes. All transactions are processed through PCI-DSS compliant payment gateways using encrypted connections, and we never store your full card details.
Products & Certification
Every product we sell is accompanied by a tamper-evident certificate confirming its purity, weight and unique serial number.
Each certificate carries a unique QR code and reference number that can be verified through the certificate lookup on our website.
We offer gold products in 999.9 and 916 purity, and silver products in 999 purity. Exact specifications are listed on each product page.
Account & Security
Click Register in the top menu and fill in your details. You can also create an account automatically the first time you check out.
Use the Forgot Password link on the login page to receive a secure reset link by email.
Returns & Refunds
Unopened, tamper-evident sealed products may be returned within 7 days of delivery. Please see our full Returns Policy for eligibility details.
Approved refunds are processed back to your original payment method within 5-10 business days.